Implementation of E-Government Principles in Village Public Service Management A Study of Tunggulsari Village, Indonesia
Keywords:
E-Government, Village Administration, Public Service, Digital Governance, Website Village, IndonesiaAbstract
The rapid development of information and communication technology has encouraged governments to improve the quality of public services through the implementation of e-government systems. This study aims to analyze the implementation of e-government principles in the management and public services of Tunggulsari Village, Tulungagung Regency, Indonesia. The research employed a qualitative descriptive approach using secondary data collected from academic literature, government regulations, village website documentation, and related studies. The findings indicate that the village website functions as an important instrument for transparency, accountability, information dissemination, and administrative services. The implementation of e-government in Tunggulsari Village was analyzed through four main principles: public service orientation, competitive environment development, innovation support, and efficiency achievement. The study reveals that the village website contributes to improving access to information and administrative services; however, several challenges remain, including limited digital literacy, inadequate technological infrastructure, and insufficient human resource capacity in website management. The study concludes that effective implementation of e-government at the village level requires sustainable infrastructure development, digital capacity building, and community participation to enhance public service quality and rural governance.
References
Ahmad, Z., Alfayn, M. A. N., & Istiqoh, A. E. (2022). Analisis Upaya Strategis dalam Memaksimalkan Penerapan Pelayanan Publik Berbasis E-Government di Desa. Jurnal Ilmiah Universitas Batanghari Jambi. https://doi.org/10.33087/jiubj.v22i3.2143
Djabbari, M. H., B, I., Nugroho, T., Amiruddin, I., & Yanto, E. (2024). Implementasi E-Government dalam Pelayanan Publik Berbasis Website di Desa Tondowolio Kabupaten Kolaka. Kolaborasi : Jurnal Administrasi Publik. https://doi.org/10.26618/kjap.v10i2.15588
Fanro. (2024). Implementation Of Public Services Based On The Digides Application (Digital Village) In Pondok Kelapa District, Central Bengkulu District". Jurnal ISO: Jurnal Ilmu Sosial, Politik Dan Humaniora. https://doi.org/10.53697/iso.v4i1.1752
Faozanudin, M., Dr, J. Prof., Bunyamin, Hr., Indonesia, P., Rosyadi, S., Sri, L., & Purwokerto. (2023). THE PREPAREDNESS OF VILLAGE GOVERNMENTS FOR THE DIGITAL TRANSFORMATION OF PUBLIC SERVICES IN BANYUMAS REGENCY, INDONESIA. PUBLIC POLICY AND ADMINISTRATION. https://doi.org/10.13165/vpa-23-22-4-05
Faozanudin, M., Rokhman, A., Sulistiani, L. S., & Yamin, M. (2025). Investigating Key Factors Affecting the Slow Digital Transformation in Village Government Public Service Improvement in Indonesia. International Research Journal of Multidisciplinary Scope. https://doi.org/10.47857/irjms.2025.v06i04.07116
Farida, I., Ида, Ф., Lestari, A., & Анниса, Л. (2021). Implementation of E-Government as a Public Service Innovation in Indonesia. 8, 72–79. https://doi.org/10.22363/2312-8313-2021-8-1-72-79
Fiestiandani, I., Setijaningrum, E., Supeno, E., & Samad, S. (2026). Between bytes, being, and the bridging of boundaries: the human dimension of policy capacity in rural Indonesia’s digital public service delivery. Cogent Social Sciences. https://doi.org/10.1080/23311886.2026.2624790
Geohansa, A., Sumarna, E., & Kania, I. (2025). Digitization of Village Government as a Sustainable Development Strategy Towards the Realization of Smart Villages. Jurnal Polisci. https://doi.org/10.62885/polisci.v2i4.742
Herdiana, D., Royani, Y. M., & Wahidah, I. (2022). The Public Value of e-Government at The Village Level. Publica: Jurnal Pemikiran Administrasi Negara. https://doi.org/10.15575/jpan.v14i1.18011
Jando, E., Nani, P. A., Bria, Y. P., Mau, S., Meolbatak, E., Siki, Y., Ngaga, E., Santos, A. T. A., & Cham, M. F. X. (2025). Implementation Of E-Government To Improve The Quality Of Public Services In The Border Area Between Indonesia And Timor-Leste. International Journal Of Community Service. https://doi.org/10.51601/ijcs.v5i2.865
Kasmiah, .., Syam, H., & Rifdan, .. (2024). Implementation of Village Administration Service Innovation in Barru District, Indonesia. Asian Journal of Education and Social Studies. https://doi.org/10.9734/ajess/2024/v50i51379
Kaynanda, I., & Zarlis, M. (2024). Accelerating and Improving Public Services Through Village Digitalization. 2024 International Conference on Intelligent Cybernetics Technology & Applications (ICICyTA), 1210–1215. https://doi.org/10.1109/icicyta64807.2024.10912947
Mayasari, R., Heryana, N., & Hananto, A. (2023). Village Government Readiness Toward the Adoption of E-Government. Buana Information Technology and Computer Sciences (BIT and CS). https://doi.org/10.36805/bit-cs.v4i1.3241
Putro, Y. L. C. A., & Besa, M. (2025). The Dynamics of E-Government-Based Administrative Public Services. JIAPI: Jurnal Ilmu Administrasi Dan Pemerintahan Indonesia. https://doi.org/10.33830/jiapi.v6i1.11805
Razak, M. R. R., B, S., Sofyan, W., Lubis, S., & Rais, T. R. (2024). Development of integrated village fund governance model with siberas public service application. Edelweiss Applied Science and Technology. https://doi.org/10.55214/25768484.v8i5.1969
Rinayuhani, T. R. R., Wachidah, H. N., & Z.D, R. (2025). Good Governance through Digitalization of Government in Sidomulyo Village, Bangsal District, Mojokerto Regency. SENTRI: Jurnal Riset Ilmiah. https://doi.org/10.55681/sentri.v4i7.4329
Rohayati, Y., Bangkara, B., Jacob, J., Dzauharoh, S., & Iskandar, A. (2022). Expert opinion on the implementation of e-government efforts to improve village apparatus performance in Indonesia. International Journal of Health Sciences. https://doi.org/10.53730/ijhs.v6ns9.12731
Saifullah, Madaling, & Hafid, L. (2019). Implementation of E-Government and Public Service in Sidenreng Rappang Regency: Study of Village Website in Bulo Wattang, Carawali, Kanie, and Lagading Village. Proceedings of the International Conference of Democratisation in Southeast Asia (ICDeSA 2019). https://doi.org/10.2991/icdesa-19.2019.23
Sihotang, D., Hidayanto, A., & Kurnia, S. (2023). The e-government adoption ecosystem from the perspective of stakeholder theory: A case study on the village information systems in Indonesia. Information Development, 41, 1342–1355. https://doi.org/10.1177/02666669231192879
Ummah, A., Maryam, S., & Wahidin, D. (2022). E-Government Implementation to Support Digital Village in Indonesia: Evidence from Cianjur Village, Bogor Regency. Jurnal Studi Sosial Dan Politik. https://doi.org/10.19109/jssp.v6i2.14038
